Privacy Policy

Who we are

Thomas Bates and Son Limited is a Limited Company incorporated in England and Wales and acts as a ‘controller’ under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Whose data do we hold?

We may hold data about the following people:

• Employees
• Customers
• Suppliers and service providers
• Advisers, consultants and other professional experts
• Complainants and enquirers

What data we collect

We only collect information relevant to the matter we are dealing with, including:

Personal data: name, address, email address, financial details, and details of business activities.

Special Categories

We may also collect information that is referred to as being in a ‘special category’, which may include:

• Racial or ethnic origin
• Religious or similar beliefs
• Sexual orientation

Basis for processing

The basis on which we process your personal data is one or more of the following:

• It is necessary for the performance of our contract with you
• It is necessary for us to comply with a legal obligation
• It is in our legitimate interest to do so

You have given us your consent (this can be withdrawn at any time by emailing bates@thomasbates.co.uk)

How we use your data

We may use your information for the following purposes:

• Maintaining accounts and records
• Promotion of our goods and services

Who we share your data with

We may share your information with:

• Service providers based in the United Kingdom who provide IT and system administration services to us
• Solicitors who create leases for us
• Debt collection agencies if you do not pay our bills

How long we keep your information

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

International transfers

We may from time to time transfer your personal data to a country outside of the EEA, for example when we store personal data on a cloud server.

Security arrangements

We shall ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measures.

In the event of a personal data breach we have procedures in place to minimise the effects and will liaise with the Information Commissioner’s Office (ICO) and with you as appropriate.

More information can be obtained by contacting bates@thomasbates.co.uk.

Your rights

You have the following rights under the GDPR:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

Complaints

If you are unhappy about how we are using your information or how we have responded to your request, you should contact bates@thomasbates.co.uk.

If your complaint remains unresolved, you can contact the ICO at www.ico.org.uk.

Contact details

Tel: 01708 346 777

Email: bates@thomasbates.co.uk

Cookies

What are cookies?

Thomas Bates & Son Ltd and our business partners collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

What cookies we use

The cookies we and our business partners use on this website are broadly grouped into the following categories:

Essential

Some of the cookies on our website are essential for us to provide you with a service you have requested. Our cookie preference cookie is also essential. You may not be able to use our website without these cookies.

Analytics

We use analytics cookies to help us understand how users engage with our website. For example, we count the number of different people visiting rather than the total number of visits. Without this cookie, we would find it difficult to analyse how well our website is performing and improve it.

Social Sharing

We use cookies to allow you to share content directly on social networking sites such as Facebook, Twitter or Google+.

Managing cookies

When you first visited this website you were shown a message bar drawing your attention to the use of cookies and inviting you to review this policy. If you do not manage your preferences, a cookie preference cookie will be dropped confirming your consent to the cookies detailed in this policy. This cookie will last for no more than 5 years.

Please note that we can’t always control third party cookies stored on your machine from our website. Where this is the case, you will need to visit the relevant third party’s website directly to manage their cookies.

How to reject cookies

If you want to reject cookies we use from this website, you will need to:

Delete the cookies from your browser. Most browsers allow you to prevent all or some cookies being stored on your machine. For more information on how to delete or disable cookies, please use the “help” function within your browser or visit www.allaboutcookies.org.

By deleting our cookie preference cookie, the next time you visit this website the cookie message bar will appear again inviting you to reconsider your preferences.

If you only want to reject interest-based advertising cookies, you can opt-out at any time by visiting the Internet Advertising Bureau website at http://www.youronlinechoices.com/ and following the instructions.

Please be aware that disabling cookies may impact the functionality of this website.

Copyright

Copyright © 2018 Thomas Bates & Son Ltd. All rights reserved.

Use of this website signifies your agreement to this Privacy and Cookie Policy.